Executive, Remittance Centralize Unit (2-Year Contract)

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The Executive, Remittance Centralized Unit (2-Year Contract) willplay a crucial role in facilitating international money transfers for our customers andberesponsible for providing excellent customer service, ensuring smooth and efficient transactions while adhering to regulatory compliance. The successful candidatewill reportto the Head ofCentralized Operations.

Key Responsibilities

1.

• Provide exceptional customer service by addressing the inquiries and resolving the issues promptly.
• Assist customers in understanding remittance processes, fees, and exchange rates while educating them on available options/channels.

2.

• Process remittance transactions accurately include verifying customer identification, collecting necessary documentation, monitoring transaction status for customer updates and ensuring its compliance with internal procedures and regulatory requirements .

3

• Conduct due diligence checks on customers and transactions as well as reporting suspicious activities through adhering to anti-money laundering (AML) and know-your-customer (KYC) regulations.

4.

• Prepare the required reports to management and keep in track of customer records and transaction history accurately in accordance with SOPs and regulatory requirements.

Job Requirements

• Malaysian citizen.

• A recognized diploma/degreefromany discipline.

• Fresh graduates or candidates with 1 year and above work experiencein related fields.

• Working proficiency in English (written & spoken) and Microsoft Office application.Proficiency (written & spoken)in Mandarin language will be an added advantage.

• Strong understanding of remittance processes and money transfer regulations, good sense with high work urgency and attention to details.