Job description:
Job Summary
Primary focus will be on IT Support for CRE division (e.g Leisure & Hospitality, Leasing, Retail & Malls, CRE-Central and CRE-Project).
Key Responsibilities
- To manage all existing IT Infrastructure and End-User equipment within the CRE Division in order for all these components to continue to function on a day-to-day basis.
- To provision the necessary devices, support issue resolutions and user IT related assistance.
- To transition in all new systems from the Applications, Infrastructure and Project teams in order to assume on-going support efforts.
- Support end-user computing environment in the areas of client hardware & network connectivity, Active Directory records management, emailing system, Sharepoint, Office 365 related products, print technology and other office software.
- Transition all new Implemented systems from IT applications Team, IT Infrastructure Team and IT Project management team to assume supportability.
- To lead and assist with all pricing, promotions & admin settings for systems used within CRE Division such as BOS, Xilnex, Maxis Magento, Yardi and not limited to any other point-of-sales platforms that would be implemented.
- Participate where appropriate in detail installation, configuration and testing procedures of all IT Infrastructure equipment implementations.
- To liaise with respective service providers and vendors to analyze, trouble-shoot, resolve and document all operational issues faced which cannot be resolved within the IT Support or Gamuda Group IT team. To provide update and escalate issues accordingly to IT Support manager if necessary.
- To maintain the service uptime for all servers, storage, network equipment, backup/storage components, emails, collaboration tools, mobile devices, Enterprise Services, and all other related IT backend equipment necessary to allow respective business units or departments to operate in the most efficient, secured and reliable way.
- Perform necessary system upgrade and patches to keep all versions of IT Infrastructure equipment up to-date.
- To perform the required Backup and Restoration required that meet financial and business compliance.
- Provide alternative or backup solution to end-users in the event of failures in order to allow business operation resumption.
- Assist and provide technical information in technical servers and system fail-over decision during a need for Disaster Recovery activation and execution.
- To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
- Any other duties that will be assigned from time to time by the Management.
Qualifications
Diploma / Advanced Diploma / Bachelor's Degree / Masters in IT related qualification.
Competencies Required
Experience in key Infrastructure technologies in Windows 2012 Enterprise, VMWare, HP Data Protector (for Backup & Storage), iSCSI storage technologies, Firewall security, Networkings include VLAN segmentations and inter-office WAN provisioning.
Capable in supporting mobile computing, laptop/desktops, office application software and telephony services based on CRE Division technology environment.
Support printers, projectors, door access systems and other IT related end-user infrastructures.
At least 2-5 years in supporting themed park end environment at departmental or organizational level.
Good experience in MySQL/SQL database, ERP or corporate applications system is advantageous.
Added value if possess Certifications such as ITIL V4, PMP, CCNA, CCNP or knowledge in O365 products such as Power Apps, Power BI and etc.
Skills & Abilities
Able to communicate well with all levels, has high level of integrity, analytical, problem solving, works hard and smart, resourceful, able to work independently with minimal supervision / guidance, able to work under pressure to meet tight deadlines, good people management skills, meticulous, able to multi-task, willing to travel, willing to constantly improve and strive to do better.
