Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.
Purpose of Role
The Executive, Customer Service will act as a liaison, provide product and service information and resolve any emerging problems that our South APAC (SG, MY, HK, ID, PH, TH) customers might face with accuracy and efficiency. He/she will also be responsible to ensure excellent service standards, respond efficiently to customer inquiries via calls, live chat and emails to maintain high customer satisfaction.
Your Impact
Customer Experience Management
Take ownership of customers issues and follow problems through to resolution
Ensure customer satisfaction and provide professional customer support
Handle escalated complaints and feedback from customers
Keep accurate records and document customer service actions and discussions in the call centre database in a comprehensive manner
Manage orders via the system according to customers request
Liaise with internal and external stakeholders to resolve customer issues
Improvement to Company Branding
Build sustainable relationships and engagement with customers
Gather and bring up customer feedback on products, sales and marketing team
Knowledge Sharing
Share effective workarounds and knowledge with team members
Qualifications
Minimum Diploma in business administration or related field preferred.
2 years of customer service experience handling email, phone, live chat and social media channels.
Excellent communication skills, with the ability to multi-task and work under tight deadlines
Strong language proficiency in both spoken and written English and Bahasa Melayu is essential, as the customer service team handles regional customers from Hong Kong, Indonesia, Malaysia, Singapore, Thailand, and other markets.
Prior knowledge of Salesforce is an advantage
Excellent organizational skills with great attention to detail
Motivated, independent, and resourceful to provide solutions to customer
Strong interpersonal skills with the ability to build strong and sustainable working relationships with internal and external stakeholders.
Workplace Location
Location: Malaysia, Kuala Lumpur Office
Return To Work Designation: Hybrid work arrangement permits working from home on Mondays and Fridays, with flexibility subject to company requirements.
Relocation
No relocation provided.
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.
