About KKday
KKday is accelerating the world's transition to the brand new travel experience.
As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover, KKday also stepped into the field of SaaS service(Rezio) and new OMO system(KKday Marketplace) to build up the business ecosystem.
Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and future in KKday!
Job Responsibilities
- Provides program & specific training to newly hired and existing operations employees in Customer Service Team according to set training standards.
- Ensures the proper implementation of policies and procedures of the Company.
- Coordinates and facilitates call calibration sessions.
- Support consolidation of knowledge management by standardizing documentation to capture a centralized knowledge portal.
- Be responsible for the initial SOP setup, local language translation, system, and process test to meet the launch readiness requirements when business expands to new countries.
- Monitor and track employee progress, providing ongoing support and coaching for continuous learning and skill development.
- Stay updated on industry trends and best practices in learning and development, incorporating new methodologies and tools as appropriate.
Job Requirements
- Diploma/ Undergraduate Degree
- At least 2 years of work experience with a background in the tourism/e-commerce environment is preferred.
- Familiar with call center and customer service processes
- Excellent communication skills in both written and spoken English + Chinese (Mandarin & Cantonese) and good presentation skills
- Demonstrated independence and ability to spearhead initiatives
- Demonstrated leadership skills and ability to succeed in a fast-paced, startup environment
- Research, planning, organizing, time management, and high level of administrative skill
- Confident, self-motivated and global-oriented
- Globally-minded and comfortable working with people from different cultural backgrounds
- Have a passion for Travel.
