JOB RESPONSIBILITY- Make outbound calls to subscribers to remind them of upcoming or overdue payments.
- Prepare and maintain accurate records of all calls and interactions with subscribers.
- Generate and update bad debt reports, ensuring all data is accurate.
- Achieve daily call targets and maintain productivity and quality standards.
- Perform other ad-hoc tasks as required by the management.
- Responsible to support, implement and handle the efficiency and effectiveness of the credit control process. 7. Ability to handle high call volumes and work in a fast-paced environment.
- JOB REQUIREMENT
- Communicate effectively with team members and supervisors regarding progress, challenges, and any necessary escalations.
- Excellent verbal communication skills and a professional phone manner.
- Able to work independently with minimum supervision.
- Good self-discipline, able to work to deadlines and handle multiple tasks.
- Able to collaborate and build solid, effective working relationships with others.
- QUALIFICATION
- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
- Previous experience in a call center or customer service role, particularly in collections, is preferred.
- Minimum of 1- 2 years of experience in a similar role, experience working in telecommunication industry is an added advantage.
- Experience in making a high volume of outbound calls.
- Previous experience in collections or a similar role involving payment reminders and debt collection.
Job Type: Full-time
Pay: RM2,400.00 - RM3,000.00 per month
Benefits: - Free parking
Health insurance Opportunities for promotion
Professional development
Schedule:Supplemental Pay:
Application Question(s):- How many related of experience do you have
May i know what is your expected salary (RM)
