Executive, Credit Control

JOB RESPONSIBILITY

1. Make outbound calls to subscribers to remind them of upcoming or overdue payments.

2. Prepare and maintain accurate records of all calls and interactions with subscribers.

3. Generate and update bad debt reports, ensuring all data is accurate.

4. Achieve daily call targets and maintain productivity and quality standards.

5. Perform other ad-hoc tasks as required by the management.

6. Responsible to support, implement and handle the efficiency and effectiveness of the credit control process. 7. Ability to handle high call volumes and work in a fast-paced environment.

JOB REQUIREMENT

1. Communicate effectively with team members and supervisors regarding progress, challenges, and any necessary escalations.

2. Excellent verbal communication skills and a professional phone manner.

3. Attention to detail.

4. Able to work independently with minimum supervision.

5. Good self-discipline, able to work to deadlines and handle multiple tasks.

6. Able to collaborate and build solid, effective working relationships with others.

QUALIFICATION

1. High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.

2. Previous experience in a call center or customer service role, particularly in collections, is preferred.

3. Minimum of 1- 2 years of experience in a similar role, experience working in telecommunication industry is an added advantage.

4. Experience in making a high volume of outbound calls.

5. Previous experience in collections or a similar role involving payment reminders and debt collection.