JOB PURPOSE
The Executive, Campus Central is responsible to provide excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College and is accountable to the Manager/Assistant Manager of Campus Central.
AREAS OF RESPONSIBILITIES
- Assist the Manager/Assistant Manager of Campus Central in managing Campus Central to ensure a broad range of quality student administrative services are provided to students and staff, resulting in consistent, innovative and comprehensive services, delivered via SCRM, counters, online portal, emails and phone.
- Act as first point of reference for, and manage student administration enquiries from students, staff, alumni and members of the public and provide timely and accurate responses.
- Undertake a range of administrative activities and liaise with other areas of the University/College, particularly Schools and external customers as required to support the delivery of excellent customer service on over-the-counter enquiries and via SCRM and online platform, request and collection, application processing and back-office work, managing email and phone enquiries etc.
- Monitor and ensure timely processing of enquiries and requests via SCRM and online services provided by Campus Central.
- Maintenance of Campus Central Portal, ensuring information relevance to students through timely updates.
- Carry out any other duties and responsibilities that may be assigned from time to time.
JOB SPECIFICATIONS
MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION
Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.
RELATED EXPERIENCE
Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
- Good understanding and ability to create an uplifting customer service culture
- Ability to work collaboratively in a team based work environment.
- Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner
- Creative, resourceful and customer focused
- Possess a good command of English
- Good communication, report writing and presentation skills
- Good planning and coordinating skills
- Ability to perform consistently under the pressure of deadlines
- Knowledge of and skills in using computer software e.g. Microsoft software applications
- Ability to work independently in a fast-paced and challenging environment
COMPETENCIES (BEHAVIOURAL)
- Matured and self-motivated
- Dynamic with initiative
- Good team player
- Professional appearance and good working attitude
- Pro-active and results oriented with a drive to succeed and achieve goals
- People oriented with warm and cheerful personality
- A strong sense of responsibility
The company reserves the rights to amend or include additional details towards your job description at any point of time in any form of communication.
