Job Summary As an Application Support Executive for the Travel Group, you'll ensure smooth operations by providing support, training, and maintenance for various systems including Office and Travel Applications. Your responsibilities include contributing to projects, addressing user queries, logging cases, and supporting the Power Platform. Additionally, you'll offer Level 1/2 Support for Online Booking and Profile tools, alongside other assigned tasks.
Job Responsibilities - To provide application support, training, setup, and maintenance for Office Applications, Travel Applications, Application Servers, and other related systems to ensure business within the Travel Group.
- To contribute to projects and ensure deliverables meet timelines and expectations.
- To complete assigned tasks, duties, and documentation required for the KPI.
- To support user on application issue, log case and report when necessary.
- To learn, create, maintain, and support cases for the Power Platform.
- Level 1/2 Support follow-up cases - Provide navigation guidance for the Online Booking Tool (Concur, GetThere, etc.) and the Profile tool.
- Other tasks as assigned by the supervisor.
Job Requirements
Qualifications:
- Diploma / Bachelor's Degree in computer study.
Experiences:
- App support (> 2 years experience).
Technical Knowledges & Skills:
- Travel line knowledge is an added advantage.
- Power Suite, GDS, Red 360, and Sage UBS, etc.
People Knowledges & Skills:
- Communication
- Coordination
- Team player
- Good command of English
- Good problem-solving skills
- Work under minimum supervision
- Positive attitude
- Manage multiple companies.
