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Functional
- Review, evaluate and process the settlement proposal submitted by DCA
- Review offer letter to customer
- Monitor accounts under ATP until closure and issuance of release letter
- Monitor DCA on their fulfilment of ATP and performance against target set
- Monitor DCA work through review of voice loggers and job-sheet
- Process DCA monthly invoice
- Handle enquires / request from DCA
- Handle customer enquiries / requests from time-to-time e.g. requesting for statement or release letter via email / face-to-face meeting / phone
- Assist to handle customer complaints by conducting thorough investigation together with Manager
- Escalate any fraud complain within stipulated TAT.
Education/Qualification
- Degree in Business / Commerce / Banking / Economics
