Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Job Requirements
Candidate must possess at least a SPM.
Required language(s): English & Bahasa
Fresh graduates who are interested to start their career in a call center are also encouraged to apply
Full Training Provided
Applicant must be willing to work on rotational shifts and off day
Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
Applicant must be willing to work in Iskandar Puteri, Johor
Job Benefits
5.5/6 working days in a week
EPF & SOCSO
Sick leave
Annual leave
Quarterly staff recognition and appreciation
Stage: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager
IJP Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
