Manage and resolve incoming customer inquiries via phone, chat, and email concerning ride-hailing, food delivery, and other services.
Manage and resolve customer complaints related to driver or delivery partner performance, service quality, and order issues, ensuring effective and prompt solutions.
Facilitate order modifications, cancellations, and refunds, ensuring a seamless and efficient process for customers.
Clearly inform customers of any updates to service policies, terms, or conditions, ensuring they are fully aware of any changes.
Keep up-to-date with the latest updates in service policies, operational procedures, and best practices in customer service.
Requirements
Job Requirements
Possess at least SPM and above. Fresh graduate is welcome to apply.
Fluency in reading and writing English and Bahasa Malaysia
24 Hours rotational shift (9 Hours including 1 hour break)
6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
Passionate on customer experience related tasks
Able to work in a fast-paced environment.
Strong ability to multitask, prioritize and manage time effectively.
You are required to work on site at Medini 7 Office
Available to start work on 9 October 2024
Job Benefits
Salary Package: RM1900 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
