Engineer II, Field Service

Job Description :

Work Schedule

Environmental Conditions

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

As a field service engineer, ensure customer needs are met using appropriate resources:

• Conduct on-site tool installations and follow testing procedures to ensure accurate working order . Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel . Cultivate and develop positive working relationships with customers, system users, and company personnel
• Successfully complete technical training as required . Proactively seek out additional learning opportunities both inside and outside of the region
• Travel, sometimes on short notice to customer sites to resolve problems or support colleagues . Complete and submit administrative reports
• Partner with colleagues to acquire or provide technical mentorship and training
• Provide training for users on system operation
• Make yourself available to train and mentor new field service engineers
• Provide feedback to product quality teams

Education

• Minimum educational requirement Diploma / Degree in engineering (preferably in Applied Physics, Electronics, or Electro-Mechanics), equivalent combination of education and experience in electronic system problem solving
• Minimum of 2-3 years of hands-on technical experience installing, repairing and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems.