Job Title End User Services Support L1
Division Weir Minerals
Location Batu Caves
Onsite
Purpose of Role: The End User Services (EUS) Support is a key member of the IT Service Management function and part of a diverse team, both in geography and experience. The Service Management function is responsible for service support in accordance with customer SLAs and delivering colleagues an excellent IT service experience
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. Its a big challenge but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individuals contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
Focus Area:
Deliver: Delivery of defined end user services (EUS) to support the Weir business to agreed service levels and in collaboration with vendors where applicable while maintain a polite and courteous manner.
Focus Area:
Excel: Strive to excel by meeting or exceeding the Service Level Objectives and job-logging and recording all calls and related activity in Weirs IT Service Management tool, ServiceNow.
Focus Area:
Support: Provide installation, configuration, delivery, maintenance and monitoring of EUS hardware, components and services, in accordance with defined roadmaps, strategies, policies and standards.
Focus Area:
Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.
Job Knowledge/Education and Qualifications:
Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.
Experience working in a Level 1 role with IT qualifications, industry certificates and/or relevant work experience in a Level 1IT support environment within a medium to large organisation.
Experience in maintaining and remediating EUS services and seeking opportunities to improve EUS operations.
Exposure or technical experience across Windows 10, 11, Microsoft 365, Microsoft SCCM/Intune, Active Directory and solid hardware knowledge across laptops, PCs, mobile devices, and other equipment.
Excellent communication and customer facing skills with the ability to discuss technical content in an everyday relatable way.
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weirs technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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