Ecommerce Customer Support Executive

Early Applicant

Exp: 1-3 Years

Job Description

Job Responsibility

Accurately key in product details into the Facebook live seller system prior to live selling events.
Actively monitor live sessions to engage with viewers, answer questions, and provide product information in a friendly and professional manner.
Compile all customer orders during and after live sessions, ensuring accuracy and completeness.
Coordinate with the factory to place orders, ensuring all customer requirements are met and orders are processed timely.
Maintain up-to-date knowledge of our product range to offer accurate information to customers.
Work closely with the live selling team to improve customer engagement strategies and increase sales conversion rates.
Handle customer inquiries and issues related to orders, providing exceptional customer service that enhances the shopping experience.

Job Requirements

Proven experience in customer support, e-commerce, or a related field, with a strong focus on customer satisfaction.
Excellent communication skills, with the ability to engage customers in a live online environment.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Familiarity with Facebook and other social media platforms as selling channels.
Ability to work in a fast-paced environment and adapt to changing demands.
Team player with a positive attitude and a commitment to providing outstanding customer service.
Independent personality, high attention to detail, and communication skills
Possess own transport.
Willing work on weekends / public holidays
Able to work outstation / overseas projects
Fast Growing Business
Flexibility, fun, and young working experience
Ready to learn, try, and accept new challenges.
Opportunity to travel overseas.
Excellent career growth opportunity

Job Benefits

Basic salary + high commission ( no limitation based on performance)
Standard Remuneration (EPF, SOCSO, EIS, Allowance, Education Incentive, Annual Performance Bonus, and Annual Trip (Performance Based) ).
Annual leave, medical & hospitalization leave, birthday leave, compassionate leave and training leave
Career advancement opportunities