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WOM (M) Sdn. Bhd.

E-Commerce Specialist

WOM (M) Sdn. Bhd.
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Malaysia, Kuala Lumpur

Job Description

Job Responsibility

Job Requirements

Job Benefits

  • Experience:
    • Proven experience in e-commerce management or a related field.
    • Familiarity with online marketplaces like Shopee, Lazada, TikTok.
    • Experience with social media management and content creation.
    • Skills:
      • Strong customer service skills.
      • Proficiency in website maintenance and e-commerce platforms.
      • Excellent organizational and multitasking abilities.
      • Strong communication skills, both written and verbal.
      • Ability to design and edit photos and videos (preferred).
      • Technical Skills:
        • Knowledge of SEO and online marketing best practices.
        • Proficient in using e-commerce and website management tools.
        • Familiarity with social media analytics and tools.
        • Personal Attributes:
          • Highly motivated and results-oriented.
          • Creative and innovative thinker.
          • Strong attention to detail.
          • Ability to work independently and as part of a team.
          • Additional Requirements:
            • Ability to perform live sessions on social media platforms.
            • Flexibility to adapt to a fast-paced and changing environment.
          • Customer Service:
            • Provide exceptional customer service through various channels (email, phone, live chat).
            • Address customer inquiries and resolve issues promptly.
            • Online Sales Management:
              • Push online sales by introducing products to online customers.
              • Manage and optimize online listings on marketplaces such as Shopee, Lazada, TikTok.
              • Update stock levels and manage inventory across all platforms.
              • Website Maintenance:
                • Maintain and update the company website.
                • Review and improve the quality of images and banners.
                • Ensure the website is user-friendly and optimized for sales.
                • Order Processing:
                  • Pack and prepare products for shipping.
                  • Arrange product shipping and coordinate with logistics partners.
                  • Handle returns and exchange requests.
                  • After-Sales Service:
                    • Follow up with customers post-purchase.
                    • Request and manage customer reviews.
                    • Engage with customers to promote new arrivals and special offers.
                    • Social Media Management:
                      • Manage social media platforms including Facebook, Instagram, YouTube.
                      • Create and schedule posts to engage and grow the online community.
                      • Content Creation:
                        • Create engaging and high-quality content for all platforms.
                        • Marketing and Promotion:
                          • Develop and implement online marketing strategies.
                          • Run promotions and special campaigns to drive sales.
                          • Analyze the performance of marketing campaigns and optimize accordingly.
                          • Administrative Duties:
                            • Update and maintain product listings.
                            • Monitor and report on e-commerce performance metrics.
                            • Collaborate with other departments to ensure a cohesive online presence.
                              • EPF/SOCSO
                              • Annual Leaves
                              • Medical Leaves

More Info

Industry:Other

Job Type:Permanent Job

Date Posted: 08/10/2024

Job ID: 95384705

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WOM (M) Sdn. Bhd.
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