E commerce specialist

Job Title: E-commerce Specialist

• Company: Forest Cloud Beverage

• Location: Petaling Jaya HQ

• About Us: At Forest Cloud Beverage Company, we are transforming the coffee experience with innovation, quality, and sustainability. Our mission is clear: to deliver the best coffee and beverage solutions to our customers while nurturing a culture of passion, creativity, and excellence.

• Who We Are: Forest Cloud is a team of enthusiastic and creative individuals dedicated to offering an exceptional beverage experience. From our ethically sourced coffee beans to our cutting-edge brewing technology, we ensure that every cup of coffee we serve is crafted with care.

• Role Overview:

As the E-commerce Specialist, you are responsible for managing and growing our online sales channels. Your role is crucial in developing and implementing e-commerce strategies, optimizing online platforms, and ensuring an exceptional customer experience. Below is a detailed outline of your responsibilities, goals, and expectations.

• Key Responsibilities:

E-commerce Strategy: Develop and implement comprehensive e-commerce strategies to drive online sales and enhance customer engagement.

Platform Management: Manage and optimize our e-commerce platforms, including the company website and online marketplace accounts.Performance Monitoring: Monitor online traffic, sales, and conversion rates. Identify areas for improvement and implement changes as needed.

• Collaboration: Work closely with marketing and product teams to create compelling online campaigns and promotions.

Market Research: Conduct market research to stay informed about trends, competitive landscape, and growth opportunities.

Coordination: Coordinate with logistics and customer service teams to ensure smooth order fulfillment and high customer satisfaction.Industry Trends: Stay updated with industry trends and best practices in e-commerce and digital marketing.

• Additional Responsibilities:

Performance Analysis: Regularly analyze key performance metrics and provide actionable insights to enhance online sales performance.

• SEO and Content Management: Implement SEO best practices to improve organic search rankings and manage content updates on the e-commerce platforms.

Customer Experience Optimization: Ensure a seamless and enjoyable customer journey by continually refining the user interface and experience.

Promotions and Discounts: Develop and manage promotional campaigns and discount strategies to attract and retain customers.Inventory Management: Work closely with the inventory team to ensure accurate stock levels and timely updates on the e-commerce platforms.

• Email Marketing: Design and execute email marketing campaigns to drive sales and engagement.

Product Listings: Ensure all product listings are accurate, up-to-date, and optimized for searchability and sales conversion.

Community Management: Monitor and respond to comments, messages, and interactions across all social media platforms to foster a strong online community.

• Qualifications:

Bachelor's degree in Marketing, Business Administration, or related field.

• Proven experience in e-commerce management, preferably in the food and beverage industry.

Strong knowledge of e-commerce platforms, such as Shopify ,Shopee ,Lazada,Tiktokshop and WooCommerce.

• Proficiency in web analytics tools, SEO, and digital marketing strategies.

Excellent communication and interpersonal skills.

• Ability to work independently and collaborate with cross-functional teams.

Detail-oriented with strong analytical and problem-solving abilities.

• Experience with graphic design and content creation is a plus.

• What We Offer:

Competitive salary and benefits package.

• Opportunity to work with a dynamic and passionate team.

Career growth and development opportunities.

• A vibrant and inclusive company culture.

Discounts on our premium coffee products.

• How to Apply:* Interested candidates are invited to submit their resume, cover letter, and portfolio (if applicable) to [Confidential Information] with the subject line E-commerce Specialist Application - [Your Name]. Only shortlisted candidates will be contacted for interviews. Thank you for considering Forest Cloud Beverage as your potential employer.

Job Type: Full-time

Pay: RM3,

• 00 - RM4,500.00 per month