E-Commerce Junior Customer Services

Job responsibilities:

Daily monitor and reply customer inquiries appropriately across all E-commerce platforms (Website, Shopee, Lazada & etc) to ensure a reliable and consistent customer experience. Manage to follow up with customers requests, enquiries, orders etc;

Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction;

Manage to come up with solutions by communicating with online platform's customer service;

Coordination of packing & arrangement on the shipment base on our Logistics;

Support the Management team in exploring strategic initiatives for our online offering;

Assistance with price adjustments / promotion deals on e-commerce platform.

Perform other ad-hoc tasks assigned.

Job Requirements:

At least SPM/ Diploma. (Fresh graduate are encouraged to apply)

Basic software skill in MS Office.

Proficient in written and spoken English, Mandarin and Bahasa Malaysia.

Team player with good interpersonal, oral and written communication skills.

Working Days:

5 Days work per week (2 Days off per week).

Willing to work on shift

Benefits:

Annual leave, Medical leave, EPF & Socso.

Quarterly KPI bonus.

Salary:

RM1,800.00 - RM2,400.00 per month (Depends on your experience)

If you are interested with this position, please contact [Confidential Information] . Only shortlisted candidate will be notified.