E-Commerce Executive (Mandarin speaker)

Hi, J&T CARGO IS HIRING!!

We are one of the fastest growing delivery company in Malaysia with Passionate, Energetic and Innovative work culture. We do offering competitive salary package and attractive team building activities are waiting for you.

• ACTION rather than DESIRE!! Don't hesitate to apply to us if you are INTERESTED! Come to join Cargo Family!

• Job description

• Handling all calls pertaining to customer general enquiries, complaints, comments, feedbacks and raising issue related to the company products/ services (CRM portal)

Liaise and deal with Person In Charge (Shopee) regarding delivery process/ status/ parcel status.

• Assist in data analysis

Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.

• Deal with Person In Charge in hub/network/franchise and assist to follow up parcel status

You will be accountable for meeting individual (KPIs) and team goals.

• Process and attend to customer claims.

Any others and responsibilities that may be assigned from your superior from time to time for the effective implementation , maintenance and continual improvement of the Customer Service Quality Management System..

• Requirements:

• At least 1-2 years in related experience (E-commerce like Shopee, Lazada, Customer Service)

Able to work on weekend, public holiday (on rotational)

• 5 working days

Able to serve short notice/ immediate available.

• Proficient in Microsoft Excel, Word, Powerpoint

Mandarin speaker preferred as need to communicate with clients.

• Benefits:

• Career Growth

Allowance provided

• Uniform provided

Medical cover

• Team Building Activities

Public Holidays and Annual Leave

• Working Location: KL ECO CITY (accessible by LRT)

Job Types: Full-time, Permanent

Pay: RM2,

• 00 - RM4,500.00 per month
  
  Schedule:
• Day shift

Experience:

• E-commerce: 1 year (Preferred)

Customer service: 1 year (Preferred)

Language:

Mandarin (Preferred)