E-Commerce Customer Support (Mandarin)

Salary: 2800 +300 (Language Allowance) + 300 ( KPI)

Working time: 8.30 am 5.30 am / 1.30 pm 10.30 pm ( off days and shift rotational )

Job scope :

Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures

Identifies and escalates difficult and complex issues to senior team members

Maintains a positive, empathetic and professional attitude towards customer

Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system

Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions

Liaises with external vendors and service operators to fulfil booking changes

Keeps updated with company procedures and processes

Shares customer feedback with relevant departments for further improvements

Requirements :

Candidate must possess at least min SPM or higher/ Preferably Degree qualification and above

Fresh graduates are encouraged to apply

Proficient in English & Mandarin (both verbal and written).

Previous experience in customer service is an added advantage

Able to work shifts (including weekends, public holidays)