ABOUT ARCHE DIGITALWe stand as Malaysia's premier E-Commerce Enabler, offering comprehensive services covering the entire spectrum of E-Commerce supply chain activities, from expert brand store management to seamless order fulfillment. Proudly affiliated with AnyMind Group Inc., a pioneering tech conglomerate based in Japan, we blend innovation and efficiency to drive unparalleled success for our clients in the dynamic digital marketplace.
In light of our business expansion, we are seeking a Customer Support Representative to join our company. As a Customer Support Representative, you will provide online support to our customers on major e-marketplaces such as Lazada and Shopee. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first attitude.
_Great career advancement and remuneration package._
Respond promptly and professionally to customer inquiries through email, chat, phone, and social media channels- Resolve customer complaints and issues in a timely and effective manner
Escalate complex issues to the appropriate team or supervisor when necessary
- Keep detailed records of customer interactions and transactions
Provide customers with product information, recommendations, and other relevant information- Help customers to resolve any issues related to their orders
Collaborate with cross-functional teams to ensure a seamless customer experience
- Continuously seek ways to improve the customer support process and experience
- EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS
At least 1 year of experience in a customer support role, preferably in an ecommerce company
- Excellent written and verbal communication skills
Strong problem-solving skills with the ability to think on your feet- Ability to multitask and handle multiple inquiries simultaneously
Familiarity with ecommerce platforms would be an advantage
- Ability to work independently and as part of a team
Availability to work flexible hours including weekends and holidays
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,- 00 - RM3,500.00 per month
Benefits: - Additional leave
Dental insurance
Gym membership Maternity leave
Opportunities for promotion Professional development
Schedule:
Supplemental pay types:
Overtime pay Yearly bonus
Application Question(s):
- What is your current salary and expected salary
Our office is located in Kota Damansara, would you be able to commute to the office if you are selected for this job
Have you worked as a Customer Support representative before, specifically providing support via live chat for platforms like Lazada or Shopee If yes, please specify the number of years of experience.
