??????(???????)E-commerce Assistant (Customer Service cum Logistics)

(Proudly made in Malaysia),90/00,!

:www.plusn.co

Instagram: @plusn.co

_SPM/!_

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• Key Responsibilities:

Identify Customer Needs: Proactively identify and assess customers needs to ensure satisfaction and improve service delivery.

Handle Customer Inquiries: Respond to customer questions via phone, email, or online chat, providing accurate information and solutions.Process Customer Orders: Handle the processing of customer orders efficiently and accurately.

• Fulfill Customer Orders: Ensure customer orders are fulfilled correctly and maintain accurate stock balance.

Resolve Customer Issues: Quickly and effectively address customer complaints and problems to ensure customer satisfaction.

Maintain Customer Interaction Records: Keep detailed records of customer interactions, ensuring all communication is accurately documented.Provide Product and Service Information: Offer detailed information about company products and services to customers.

• Follow Up with Customers: Conduct follow-up communications to ensure that customer issues are resolved and that they are satisfied with the service.

Collaborate with Other Departments: Work with other departments to resolve complex issues and improve customer service processes.

Stay Informed: Keep up-to-date with product knowledge, company policies, and industry developments to provide informed responses to customers.

• Qualifications:

Education: Minimum SPM or equivalent.

Skills: Excellent communication skills in Mandarin and English, strong problem-solving abilities, and proficiency in MS Office and customer service software.Personality: Extroverted, friendly, patient, and empathetic, with a passion for the beauty and health industry. Cat-lovers are a plus.

• Benefits:

Competitive Pay: Attractive compensation package (basic + commission) based on experience and qualifications.

• Flexibility: Freely move between positions based on performance and desire.

Employee Discounts: Special discounts on our products.

Training and Development: Opportunities for continuous learning and professional growth.Work Environment: A supportive and friendly work culture with regular team-building activities.

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: RM1,

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• Butterworth ()

: 01/09/2024