Join Our Team at +N Sdn. Bhd.We are seeking passionate and dedicated individuals to join our team as
E-commerce Assistant.
If you are committed to delivering excellent customer service and are excited about the
skincare industry, we want to hear from you!
_
Key Responsibilities:_
Identify Customer Needs: Proactively identify and assess customers needs to ensure
satisfaction and improve service delivery.
- Handle Customer Inquiries: Respond to customer questions via phone, email, or online
chat, providing accurate information and solutions.
Process Customer Orders:
Handle the processing of customer orders efficiently and
accurately.
Ensure customer orders are fulfilled correctly and maintain
accurate stock balance.
- Resolve Customer Issues: Quickly and effectively address customer complaints and
problems to ensure customer satisfaction.
- Maintain Customer Interaction Records: Keep detailed records of customer
interactions, ensuring all communication is accurately documented.
- Provide Product and Service Information: Offer detailed information about company
products and services to customers.
- Follow Up with Customers: Conduct follow-up communications to ensure that customer
issues are resolved and that they are satisfied with the service.
- Collaborate with Other Departments: Work with other departments to resolve complex
issues and improve customer service processes.
Stay Informed:
Keep up-to-date with product knowledge, company policies, and
industry developments to provide informed responses to customers.
_Qualifications:
_
Minimum SPM or equivalent.
- Skills: Excellent communication skills in Mandarin and English, strong problem-solving
abilities, and proficiency in MS Office and customer service software.
- Personality: Extroverted, friendly, patient, and empathetic, with a passion for the beauty
and health industry. Cat-lovers are a plus.
- Competitive Pay: Attractive compensation package (basic + commission) based on
experience and qualifications.
- Flexibility: Freely move between positions based on performance and desire.
- Employee Discounts: Special discounts on our products.
- Training and Development: Opportunities for continuous learning and professional
growth.
- Work Environment: A supportive and friendly work culture with regular team-building
activities.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,
- 00 - RM2,000.00 per month
Benefits: - Flexible schedule
Maternity leave- Opportunities for promotion
Schedule:Supplemental Pay: Performance bonus
Education:
Experience:
- skincare e-commerce assistant: 1 year (Preferred)
Language:
- Chinese, English (Preferred)
Location:
* Butterworth (Preferred)
