Respond promptly and professionally to customer inquiries and messages on social media.- Address customer concerns and complaints to ensure satisfaction and retention.
Assist with order-related inquiries, including tracking, returns, and payment issues.
- Maintain knowledge of our products and services to provide accurate information.
Gather customer feedback from social media and share insights with relevant teams.- Monitor and track key performance metrics like response times and satisfaction levels.
Create visually appealing content for social media posts using basic design skills.
Job Types: Full-time, Permanent
Pay: RM1,
- 00 - RM2,200.00 per month
Benefits: - Health insurance
Schedule:
Application Question(s):
- When is the earliest you can report duty
Education:
Experience:
- E-commerce: 1 year (Preferred)
Administrative: 1 year (Preferred)- Customer service: 1 year (Preferred)
Language:
English (Preferred)
