Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
At Mvenpick Hotel & Convention Centre KLIA, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Kuala Lumpur, one of Asias most popular city destinations.
All rooms are designed with space in mind. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the hotels various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
Job Description
THE ROLE:
Reporting to the Front Office Manager, you will be responsible for assisting the Front Office Manager in managing the day to day operations of the Front Office team.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
Ensure accuracy of data and reporting.
Oversee lobby services ensuring guest arrival and departure experiences are seamless.
Liaise daily with our Reservations Team.
Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
Be our Loyalty Champion striving to recruit new members to our loyalty program.
Ensure sufficient labour coverage in key areas.
Qualifications
About YOU:
The successful candidate must have the ability to build Human Connections, and lead from the Heart.
A creative problem solver, you will demonstrate with ease your:
Experience in a similar role, preferably in luxury hotels.
Demonstrated ability to surprise our guests.
Deep understanding and practical application of Front Office standards and procedures.
Authentic customer service, interpersonal and communication skills.
Impeccable grooming and presentation standards.
Proficiency in the using the MS Office suite of products.
Experience in Opera Cloud is highly desirable.
Ability to work a range of shifts, inclusive of days, nights and weekends.
Unlimited work rights in Australia.
Above all else you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Hotel.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
