Conduct daily briefings and ensure that all pertinent information is well received by team members
Manage and supervise all tasks of staff to ensure that highest quality service is delivered and department standards are met
Review, analyze and suggest improvement of work flow and standards at the Front Desk
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
Communicate with Front Office Manager on all matters regarding guest services & hotel operations
Ensure documentation of all guest related issues using the logbook
Sign media and supervise shift handover procedures
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
Assist Guest Relations in greeting, rooming, and sending off guests
Ensure that front line staff complies with marketing techniques and maximizes sales
Check billing instructions, monitor guest credit and act upon any discrepancies
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Job Type: Full-time
Pay: RM2,
- 00 - RM3,100.00 per month
Benefits: - Health insurance
Meal provided- Opportunities for promotion
Professional development
Schedule:
Ability to commute/relocate:
* Tanjung Tokong: Reliably commute or planning to relocate before starting work (Required)
