Job DescriptionThe Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations.
- Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service
Ensure correct communication between Front Office and other internal departments- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Assist Front Office management in the training and development of the team
- Assist Front Office management in reaching key KPI index such as guest satisfaction, upselling results and guest personalization.
Liaise with the Front Office Manager to establish, review, and monitor standards within each section of the department.- Organize effectively and efficiently the Front Office operations according to policies and procedures
Job Types: Full-time, Permanent
Pay: RM3,- 00 - RM3,500.00 per month
Benefits: - Health insurance
Professional development
Schedule:
* Rotational shift
