Duty Manager

QUALIFICATION REQUIREMENTS:

• Reading, writing and oral proficiency in the English and Bahasa Malaysia language.

Diploma in Hospitality required or equivalent experience in the form of 4-6 years hotel operations

• Willing to work shift

High degree of customer service and interpersonal skills

• Computer knowledge

Able to work well under pressure in a fast paced environment

• Ability to multi-task and be detailed oriented

• PURPOSE:

Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.

• Accepts responsibility for the health, safety and welfare of the hotel guests and employees.

Be accountable for all personnel actions, assets, and personal property and the end results of their use.

• JOB FUNCTIONS:

The capability to coordinate and manage the day-to-day operations of the Front Desk.

• The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.

Able to conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.

• The ability to meet on a regular basis with all managers, supervisor, and non-management employees.

Able to monitor all standards in the hotel to ensure they are in place and enforced.

• To assist Front Office Manager to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.

Support Front Office Manager in directing, implements and maintain a service and management philosophy in line with existing SOP.

• Responsible to assist in providing guest service with promptness and alertness.

Able to assist Front Office Manager to control expenses through actively participating in all areas of the hotel operation.

• Ensure facility is well maintained from both housekeeping and engineering standpoints.

Develop profit improvement ideas, policies and procedures and propose to Front Office Manager.

• Ensure all Empire Hotel Policies and Procedures are followed.

Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.

• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.

Maintain a solid working relationship with the Front Desk associates with all departments.

• Support Front Office Manager on an on-going basis as to cost controls and the financial performance of the hotel.

Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.

• Assist Front Office Manager in preventive maintenance programs such as Perfect Room initiative.

Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.

• Ensure all front of the house and back of the house guests safety and security are highest priority.

Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.

• Perform other tasks or projects as assigned by the Front Office Manager.

Job Types: Full-time, Permanent

Pay: RM2,

• 00 - RM3,000.00 per month
  
  Benefits:
• Dental insurance

Health insurance

• Meal provided

Opportunities for promotion

• Professional development

Schedule:

• Day shift

Night shift

• Rotational shift

Supplemental Pay:
Yearly bonus