Job Description
Job Responsibility
THE GRANITE LUXURY HOTEL
A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing checkin and check-out procedures.
Job Description
Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service
Ensure correct communication between Front Office and other internal departments
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Assist Front Office management in the training and development of the team
Assist Front Office management in reaching key KPI index such as guest satisfaction, upselling results and guest personalization.
Liaise with the Front Office Manager to establish, review, and monitor standards within each section of the department.
Organize effectively and efficiently the Front Office operations according to policies and procedures
Job Requirements
Job Requirements:
Diploma, Advanced/Higher/Graduate Diploma.
2-3 years as a front office supervisor or Assistant Manager.
Required language: Malay & English, Mandarin is added advantage
Malaysian Citizen only.
Job Benefits
Annual Leave
Incentive
EPF/ SOCSO PCB
Allowance Provided
