Doorman

Job Summary (Role Summary)

Responsible for receiving guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner.

Essential Duties and Responsibilities (Key Activities of the role)

At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times

Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled

Adhere to guest contact standards at all times

Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests

Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in

Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert

Knowledgeable in assisting guests in requests for transport and other information

Knowledgeable of the events of the day and of daily Hotel activities

Knowledgeable of VIP guests and whenever possible addresses such guests by name

Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present

Keep alert for guest entering and leaving the hotel. Suspect guests (including those engaged in competitor analysis, suspicious looking characters, etc) should be relayed immediately to the Front Office Manager

Conversant with emergency evacuation and fire procedures

Required Skills

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Able to speak, read and write English