Basic Function:Administer the entire food & beverage operation in such a manner as to bring into effect the superior product and service expected for our guests in accordance with policies and procedures adopted by the hotel.
- Duties and responsibilities:
- Directly responsible for all restaurants, culinary and events areas, ensuring a smooth running, profitable operations within the framework of the hotel.
- Responsible to maintain the overall welfare of our employees by providing them with the training and resources to take care of our guests.
- Develop and enforce standards, policies and procedures in the food service, restaurants and beverage areas.
- Develop, monitor and take corrective action of annual operating budget, via controllable costs, progress reports, P&L statement and etc.
- Attain high sanitation standards throughout the food and beverage operation by enforcing Company Sanitation Checklist.
- Establish and maintain positive two-way communications with related departments.
- Support managers with an effective training program to make them aware of the expectations and responsibilities that their position entails.
- Identify and solve problems in a timely fashion.
- Delegate authority and responsibility to managers in a way that the entire food and beverage operation runs smoothly.
- Appraise managers/employees performance and use effective coaching and counseling for positive improvement.
- Hire, develop and retain quality managers/employees.
- Schedule managers consistent with volume of business and needs.
- Administer management personal action movement and payroll.
- To ensure the awareness and enforcement of all company SOPs & property LSOPs.
- Ensure that all legal aspects are being fulfilled in regards to control of liquor, beer and wine, sanitation and safety.
- Ensure all managers and employees follow all job safety regulations and all hazards are reported to concerned departments.
- To ensure that departments conduct an effective monthly employee meeting with minutes and P&A forwarded to the general manager and human resources director.
- To practice open door policy to all employees.
- To ensure that departments are responsible for asset management of all outlet property and facilities.
- To ensure that departments conduct a maintenance inspection on a monthly basis.
- To respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.
- Perform any reasonable request made of management which is not life threatening or against the law.
- Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Above all, to lead by example through a hands-on approach to motivate our employee to excel.
- Perform other duties as assigned by the General Manager or the Owner.
Job Type: Full-time
Benefits: - Free parking
Maternity leave
Meal provided- Opportunities for promotion
Parental leave
Schedule:
Weekend jobs
Ability to commute/relocate:- Melaka: Reliably commute or planning to relocate before starting work (Required)
Experience:
Food & Beverage: 10 years (Required)
