Director of Engineering, E-commerce

JOB POSTING & PLAN

Director of Engineering, E-commerce

Who We Are - What We Do

Here at the Healthy Back Institute we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people all over the world to claim their freedom from pain and start loving life again.

Everything that happens at the Healthy Back Institute is rooted in our core values:

Freedom, Love, Team, Growth, Excellence, and Courage

These values are the foundation of how we serve our customers and how we treat each other. We are seeking a dynamic and driven Director of Engineering, E-commerce to join our team!

The Opportunity:

As our Director of Engineering, you will lead the Engineering team for our innovative nutraceuticals company, to develop proprietary software using open source technologies to support the company's direct response e-commerce business.

Leading all of HBI's technology needs, from maintaining and enhancing our custom order management system, to supporting internal tech and systems needs, all while implementing & improving systems security, building on open source solutions, mitigating tech debt, and leading a high performing team of engineers and developers.

This is a Full-Time Employment Opportunity reporting to the Founder & CEO, Jesse Cannone.

Who We Are Looking For:

• Business Oriented Tech Leader:
• Drive technological improvements to support business needs of the company
• Team Collaborator:
• Foster teamwork to improve cross-functional coordination and collaboration
• ROI Outcomes Advocate:
• Align tech initiatives with business goals, striving for high ROI while delivering excellence to achieve company's objectives
• Resilient Problem-Solver:
• Overcome challenges with adaptability, embodying courage and driving continuous improvement for impactful outcomes
  

Must Have Requirements:

• Ability to seamlessly partner with multiple C-Suite stakeholders
• A proven track record of managing a 15+ persons development team, including QA & DevOps
• PHP (5.4- 8.3)/Laravel (4.2- 11.0) expertise
• Strong experience with Javascript & HTML/CSS
• Working knowledge of QA automation & testing
• Success managing corporate IT Infrastructure
• Track record of managing complex software projects to high quality standards, within budget and scope
• Track record of personnel recruiting, management, and accountability
  
  

What You'll Get To Do:

• Strategic Technology Enhancement:
• Drive optimization of internal marketing automation and customer order management systems, ensuring alignment with business objectives and reducing tech debt by refactoring legacy codebases, leading to a 20% increase in operational efficiency within the first year
• Operational Streamlining:
• Lead initiatives to automate and refine internal processes, reducing manual workload by X% and improving accuracy in order management by Y%, while concurrently addressing accumulated tech debt
• Security and Compliance Assurance:
• Establish and maintain robust cybersecurity protocols, ensuring compliance with data privacy regulations and achieving a 99.9% uptime for internal systems, while also mitigating risks associated with tech debt
• Team Development and Empowerment:
• Foster a culture of continuous learning and growth within the technology team, leading to a 15% improvement in team productivity and a 20% increase in employee satisfaction within the first year, while also addressing and reducing tech debt through skill enhancement and strategic planning
  
  

• Opportunities and challenges you'll be excited to help us with:
• Utilize open source technologies to support company's business objectives
• Opportunity to scale an established company through technological development
• Develop novel, innovative business strategies for revenue generation
  

Why You'll Love It Here:

• The People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders and teams people you can be proud to work with
• The Mission. At HBI, we are relentlessly focused on helping people live pain free lives. It feels good to serve others and HBI is the leader in helping people live their life pain free
• The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and Courage
  
  

While many companies speak about how great their culture supposedly is yet their reality is different not here our culture is one of greatest strengths and that is why we have such a hard-working and loyal team, not to mention stellar reviews.

The Benefits:

• A healthy work/life balance and flexible schedule
• Remote / virtual work from home position
• Medical, dental, vision insurance (full time only)
• 401K Retirement Plan (full time only)
• Life and disability insurance (full time only)
• Flexible PTO (full time only)
• Paid travel
• Paid continuing education
• Performance based bonuses
• Discount on HBI products
• An amazing team-centered culture felt at all levels of the company!
  
  

Please get to know us!

I encourage you to click on the links below and get to know us better!

• Video Link!
• Explore our proven,
• And find hundreds of customer's
• Check out our reviews on to learn more about our culture!
• Our Career page to see the position posting
  
  

IMPORTANT:

Before applying for the role, know that we take hiring very seriously.

job_20240514002557_W6DUAUBG8PH7FAIU TechSoup 16150 Program Operations Lead- French Speaking

This position is open to candidates based in Europe and the US (East and Central US only to better align with European time zones)

We're a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we've been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe all committed to helping nonprofits fully access the profound power of technology and a connected world and use it to improve lives.

But we won't stop there: as technology and global needs change, so do we. We're creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals.

We're innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us!

About The Role

As a Program Operations Lead you will focus on supporting and coordinating operations of TSGN Programs across territories. They will be responsible for ensuring and improving the program's performance, productivity, and efficiency through effective methods. This position reports directly to Senior Director, TSGN.

Duties And Responsibilities

• Manage established processes and procedures, drive improvements as appropriate to resolve enquiries, issues, or problems
• Control and maintain operational documentation to ensure that the program operates within defined guidelines and procedures
• Respond to all queries and concerns raised by TechSoup's Network of NGO beneficiaries
• Support the delivery of TechSoup's core programs including but not limited to the NGO validation.
• Process and the delivery of technical discounts, donations, services, and learning resources for defined territories
• Provide advice to TechSoup's network of NGO beneficiaries as it relates to the catalog of technology discounts and donations, support services and learning resources
• Navigate all relevant support lines such as email, phone and social media
• Maintain data accuracy across all platforms relevant to TechSoup's core programs and translate content where necessary
• Coordinate with other customer support staff within TechSoup Europe and/or PNGOs to ensure timely and effective resolution of varying customer support inquiries/concerns
• Review and improve operational processes regularly; and document the change and deploy resources based on individual skills, and business priorities and needs
• Actively engage with current technology partners and broaden their involvement in capacity development opportunities throughout the region
• Acts as an effective and helpful member of our organization, demonstrating personal leadership, initiative, and drive
• Participate in the out of hours support plan as necessary
• Work in direct and close collaboration with the teams globally
  
  

Qualifications

• Fluency in French and English
• BA or other advanced degree from an accredited college or university in a relevant field strongly preferred
• Proven experience with operations management, including optimizing customer service, adherence to SLA and KPI targets and driving improvements in Customer Satisfaction
• Ability to develop effective relationships with internal and external stakeholders
• Strong IT knowledge (management platforms, ticketing systems, process, and project management tools)
• Understanding of the non-profit organizations technology needs is an advantage
  
  

TechSoup Values

• Promote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all
• Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead
• Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done
• Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance
• Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large
• Inspire: We innovate and find new ways to create impact, to inspire, and to engage others
  
  

TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran

This position is open to candidates based in Europe and the US (East and Central US only to better align with European time zones).The base salary range for this remote position is $44,000.00 to $52,000.00 with benefits available only for employees residing within the United States. These numbers represent the minimum and maximum targets for new hire salaries across all locations within the United States.

Individual compensation is determined by various factors, such as geographical location, skill set, experience, education or training, business requirements, and market conditions.

TechSoup provides a comprehensive benefits package, including medical, dental, vision, retirement plans, and additional perks for regular full-time employees based in the United States. For employees based in other regions, benefits will be determined according to TechSoup locations.

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Multiple Countries https://techsoup.applytojob.com/apply/BB1MDFAp90/Program-Operations-Lead-French-Speakingsource=LILI FULL_TIME MID_SENIOR_LEVEL Remote

This position is open to candidates based in Europe and the US (East and Central US only to better align with European time zones)

We're a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we've been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe all committed to helping nonprofits fully access the profound power of technology and a connected world and use it to improve lives.

But we won't stop there: as technology and global needs change, so do we. We're creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals.

We're innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us!

About The Role

As a Program Operations Lead you will focus on supporting and coordinating operations of TSGN Programs across territories. They will be responsible for ensuring and improving the program's performance, productivity, and efficiency through effective methods. This position reports directly to Senior Director, TSGN.

Duties And Responsibilities

• Manage established processes and procedures, drive improvements as appropriate to resolve enquiries, issues, or problems.
• Control and maintain operational documentation to ensure that the program operates within defined guidelines and procedures.
• Respond to all queries and concerns raised by TechSoup's Network of NGO beneficiaries.
• Support the delivery of TechSoup's core programs including but not limited to the NGO validation.
• Process and the delivery of technical discounts, donations, services, and learning resources for defined territories.
• Provide advice to TechSoup's network of NGO beneficiaries as it relates to the catalog of technology discounts and donations, support services and learning resources.
• Navigate all relevant support lines such as email, phone and social media.
• Maintain data accuracy across all platforms relevant to TechSoup's core programs and translate content where necessary.
• Coordinate with other customer support staff within TechSoup Europe and/or PNGOs to ensure timely and effective resolution of varying customer support inquiries/concerns.
• Review and improve operational processes regularly; and document the change and deploy resources based on individual skills, and business priorities and needs.
• Actively engage with current technology partners and broaden their involvement in capacity development opportunities throughout the region.
• Acts as an effective and helpful member of our organization, demonstrating personal leadership, initiative, and drive.
• Participate in the out of hours support plan as necessary.
• Work in direct and close collaboration with the teams globally.
  
  

Qualifications

• Fluency in French and English
• BA or other advanced degree from an accredited college or university in a relevant field strongly preferred
• Proven experience with operations management, including optimizing customer service, adherence to SLA and KPI targets and driving improvements in Customer Satisfaction
• Ability to develop effective relationships with internal and external stakeholders
• Strong IT knowledge (management platforms, ticketing systems, process, and project management tools)
• Understanding of the non-profit organizations technology needs is an advantage
  
  

TechSoup Values

• Promote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all
• Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead
• Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done
• Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance
• Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large
• Inspire: We innovate and find new ways to create impact, to inspire, and to engage others
  
  

TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran

This position is open to candidates based in Europe and the US (East and Central US only to better align with European time zones). The base salary range for this remote position is $44,000.00 to $52,000.00 with benefits available only for employees residing within the United States. These numbers represent the minimum and maximum targets for new hire salaries across all locations within the United States.

Individual compensation is determined by various factors, such as geographical location, skill set, experience, education or training, business requirements, and market conditions.

TechSoup provides a comprehensive benefits package, including medical, dental, vision, retirement plans, and additional perks for regular full-time employees based in the United States. For employees based in other regions, benefits will be determined according to TechSoup locations.

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BB1MDFAp90