- Oversee and manage a team of 200 agencies in client services, ensuring exceptional service delivery and optimizing team performance.
- Embrace creativity and forward-thinking to drive innovation in the sector. Lead efforts to develop pioneering solutions and advance beyond conventional finance and technology practices.
- Thrive in the fast-paced and ever-evolving crypto industry. Demonstrate agility and openness to new technologies, trends, and regulations to stay ahead in the field.
- Cultivate and sustain strong relationships with key clients, proactively addressing their needs and concerns to boost satisfaction and loyalty.
- Address complex client issues and escalations with a proactive, solution-focused mindset, ensuring prompt and effective resolutions.
- Handle complex client issues and escalations with a solution-oriented approach, ensuring timely and effective resolution.
The Successful Applicant
- Master's or Bachelor's degree in Business or a related field
- 12-15 years of progressive experience in customer service
- Extensive experience in the BPO (Business Process Outsourcing) sector
- Immediate availability is strongly preferred
- Fluency in both English and Mandarin is required
What's on Offer
The successful candidate will be instrumental in spearheading client service initiatives for one of the leading cryptocurrency exchange companies.
ContactJit Seng TeoQuote job refJN-072024-6481486Phone number6012 327 0697#J-18808-Ljbffr
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