desktop support

Required Technical Skills- Ticketing Systems ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory , GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.

• Functions include:

Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

• Excellent communication relationship-building and internal customer service skills

Willing to work off-hours and weekends when required for projects or emergency support.

• Provide first/Second level contact and problem resolution for customer issues.

Work with Third Party Vendors to remediate complex AV issues as needed.

• Provide timely communication on issue status and resolution.

Maintain ticket updates for all reported incidents.

• Install, upgrade, support and troubleshoot XP, Windows 7, Windows
• 1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

Should have basic knowledge of Mac operating system, to support Apple pc users.

• Install, upgrade, support and troubleshoot for printers, computer hardware.

Performs general preventative maintenance tasks on computers, laptops, printers.

• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

• Provide L1/L2 support to non-network attached printers.

System Administration: Install, configure, and maintain Windows servers and related software, ensuring optimal performance, reliability, and security.

• Monitoring and Maintenance: Monitor system performance, perform regular backups, and conduct security audits and patch management.

Troubleshooting: Diagnose and resolve hardware and software issues, providing support for system outages and other problems.

User Support: Provide technical support and guidance to users and IT team members regarding Windows system issues.Network Management: Collaborate with network administrators to ensure the smooth and reliable operation of network services and resources.

• Security Management: Implement and enforce security policies, including user access controls and data protection measures.

Documentation: Maintain detailed documentation of system configurations, procedures, and changes.

Automation and Scripting: Develop and implement scripts and automation tools to streamline system management tasks.Compliance: Ensure systems comply with organizational policies and industry standards.

Job Types: Full-time, Contract

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Experience:

• desktop support: 3 years (Required)

* system Administrator: 3 years (Required)