Duties:Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Monitor and respond effectively under incident management tasks:
- Ticket Handling (Service Now)
Incident analysis and initial troubleshooting- Incident isolation and proper escalation
Service request provisioning and proper escalation
- SLA management (response time and resolution time under agreed customer SLA)
Proper asset handling and management- Asset inventory of desktop/laptop items
Asset inventory of all consumables and peripheral items
- Proper basic business e-mail writing & oral communication in English
Application installation, configuration changes, Windows patch updates, other utilities and common software handlingBasic documentation skills to properly document:
- Internal procedures and SOP
Incident timeline
- Incident notification (e-mail)
End of shift reports (handover reporting)
Install, test and configure new workstations, peripheral equipment and/or software
Workstation deployment, movement, modification
Basic activity tracking and reporting (deployments, installations, assessment and checking of systems)
Operating system (OS) installation and/or modification (upgrade/downgrade)
Basic computer hardware knowledge (parts, compatibility & build)
Job Types: Full-time, Contract
Pay: RM2,- 00 - RM3,440.00 per month
Benefits: - Cell phone reimbursement
Health insurance
Schedule:
Application Question(s):
- Are you fine to work in night shift
Experience:
* desktop: 2 years (Required)
