Desktop Support-Mandarin Speaking

Role: Desktop Support-Mandarin Speaking

• Loaction- Cyberjaya Malaysia

Job Shift Hours: Normal Business Hours

• JD:

Manage and direct team provide better support

• Provides technical service-related support for the company

Ensure team complete all jobs on time within SLA

• Support team troubleshoot IT technical issues until resolved or escalate to regional team

Consult user for any technical user requirement

• Manage IT asset in/out and properly record

Creating and updating technical documentation as required

• Team-oriented and able to operate with minimal supervision

Interface with various vendors to resolve end-user or company issues

• Provide IT technical training for new joiner

Proven analytical and problem-solving skills

• Some requirement that is a must:

Office 365 Support- Minimum 2 years

• Able to support Apps like OneDrive & Sharepoint Sync

Shift Work 1pm/9pm & 3pm/12am to cover UK, Lux & US

• iOS & iPad OS Support Experience but not mandatory

Home Internet should be on Broadband not 4G as at times we need to Support during Public Holiday & Home Internet is very crucial for remote to user laptop from home

• Knowledge, Skills & Experience:

University degree in Information Technology, Computer Science, or related field.

• Basic O365, Exchange,

Experience in Azure Virtual Desktop

• Experience in supporting Windows 10

Experience working in financial/banking sector

• Experience in supporting Bloomberg and trading applications (Good to have)

Basic knowledge in SCCM & Powershell

• Knowledge in dealers applications

Aladdin (Must have)

• Bloomberg (Must Have)

FlexTrade (Must Have)

• TradeWeb

MarketAxess

• FXConnect / FXConnect Director

LiquidNet

• ITG POSIT

Citi Velocity

• Unigy Softphones

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,

• 00 - RM4,500.00 per month
  
  Schedule:
• Day shift

* Monday to Friday