Desktop Support Engineer

We are seeking for a Desktop Support Engineer to expand our team - ideally based in Cyberjaya.

As a Desktop Support Engineer, you will play a crucial role in providing high quality remote end user support services to our important customers in Australia and the surrounding region.

You will be part of a dynamic team that supports a large fleet of Microsoft Windows based devices as well as some mobile phones and tablets on both android and IOS. You will be working within a team to resolve incident and requests, ensuring our customers systems run smoothly.

Responsibilities

• Provide end user support for laptops, desktops, tablets, printers, phone and audio-visual equipment.
• Remotely troubleshoot issues related to Windows OS & Office 365 business apps and escalate to 3rd party support/vendors when necessary.
• Perform remote device reset via use of Intune and Autopilot as required.
• Create and update Knowledge Base Articles to empower Service Desk Analysts and colleagues to resolve more cases effectively.
• Ensure compliance with documented processes and initiate escalations when needed.
• Maintain accurate and comprehensive notes in the ITSM tool, following policies and procedures for superior customer satisfaction.
• Proactively identify recurring issues and opportunities for continuous improvement and communicate them to management.

• Minimum of 2 years of experience in supporting end user for laptops, desktops, tablets, printers, phone and audio-visual equipment.
• Strong knowledge in Windows OS & Office 365 business apps
• Possess a good understanding of ITIL processes and strong written & verbal communication skills
• Able to work on Australian business hours (6AM - 3PM MYT)

As a valued member of Logicalis Australia you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being Unselfish with knowledge, Flexible and Diverse and Give a shout-out and there will always be help
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration.

*Do I need to meet all the requirements to apply*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don't let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can't teach is Character - ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we'll be glad to facilitate.