Job Description- Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users
Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.- Deployment of computer hardware, systems software and applications.
Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues
- Active Directory for user account management
ServiceNow ticketing system- SCCM for Imaging and re-imaging laptops and desktops as well as deployment of softwares Windows 10 Microsoft Office365 Microsoft Teams Skype For Business One drive Data migrations and backups Laptop and Desktop deployments Well-developed time management skills Ability to work independently as single handed onsite
Providing desk side technical support for users including walk-ins and calls & support tickets generated.
- Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing users.
Troubleshooting hardware/software and network issues.- Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
Work with project offices to ensure project continuity and be able to deliver on time
- Bachelors degree in computer science or information technology.
Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.- Ability to solve complex hardware and software issues.
Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
Good written and verbal communication skills
Job Type: Contract
Contract length: 12 months
Pay: RM2,- 00 - RM3,600.00 per month
Benefits: - Health insurance
Schedule:
Ability to commute/relocate:- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):- When is your possible join date
How many years of experience do you have in Deskside support
* Will you now or in the future require sponsorship for employment visa status
