The
Depot Team Leader will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot.
_
Essential Duties and Responsibilities_
Customer Service Management
- Maintain good working relationships
Co-ordination, discussion, and communication- Assist to keep performance and meet the target
Problem shooting and Improvement
Stakeholder Management
- Manage parcel processing and delivery process efficiently within company delivery depot
Plan sorting and courier zone assignments- Deliver parcels to customers within the delivery depot coverage area and cutoff time
Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
- Monitor the daily in scan and out scan of shipments
Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly- Conduct daily staff briefings, including communication regarding any operational changes, route changes, etc
Check and hand over delivery sheets to the delivery staff or through mobile apps.
- Ensure safe, timely, and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, etc
Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution- On a daily basis recheck exceptions of the previous day and ensure follow up of the same
Ensure safe handling of all shipments at the Depot and report any damaged cases to the HubCS.
- Handle security exceptions in the Depot along with the security team
Conduct regular audits of deliveries and status updates to ensure the correctness of information flow to clients- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
Ensure daily update, allocation, and collection of OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross-check the same with the delivery sheet and deposit into the company bank account
Monitor performance of staff in the Depot and ensure conduct of training for regular PDAs, etc. in line with the training programs designed centrally- Ensure adequate manning in terms of full-time PDAs etc
Generate and maintain MIS related to the Depot
- Special Request handling as appropriated
Keep and organize working documents in tidiness and easy to use- Ensure a safe and secure workplace and environment.
Team Management- Provide direction, guidance, and support to employees to help them discharge their duties effectively
Motivate, train, coach, and support new and existing employees to deliver high service level to customers
- Desired Skills / Qualifications
1 - 3 years operations experience, preferably within transportation or logistics industry- Good knowledge of courier / express shipment management and delivery process flow
People management experience as a team leader or supervisor
Job Types: Full-time, Contract
Pay: RM2,- 00 - RM3,200.00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Weekend jobs
Supplemental Pay:
Education:
Experience:- Delivery Management: 1 year (Preferred)
Transport Operation: 1 year (Preferred)
