DC Services Supervisor

Responsibilities:

1. Execute service standards and ensure their implementation within the DC campus.

2. Develop various visitation standards based on business requirements.

3. Analyze and classify customer service demands, establish corresponding service categories, and set service fee standards.

4. Responsible for incident, problem, and change management within the data center teams in the region, ensuring SLA compliance.

5. Enhance the service level of data centers within the region from aspects such as service awareness, service requirements, and service content.

6. Optimize the office environment and customer experience within the data centers in the region.

7. Collaborate with project teams to complete new project delivery work.

8. Conduct training and assessments for the DCS operations and maintenance team.

9. Ensure the quality-of-service delivery for the company's service delivery team and front office department as assigned by superiors.

Requirements:

1. Bachelor's degree or above, major in electrical, mechanical, building management and related disciplines.

2. Fluent in spoken English, preference given to those with international customer service experience.

3. Over 3 years of management experience in the service industry is preferred.

4. Demonstrated leadership abilities.

5. Strong communication skills, proactive and outgoing personality, with a high level of service awareness and capability.

6. Strong project and event planning abilities.