About Setel:
The Future of Mobility
Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.
Role Purpose:
The Data Analyst continuously evolves and provides all core reporting interfaces and deliverables required for tracking the performance metrics for each product portfolio. The responsibilities include the administration and execution of product metric reporting, with a focus on the health of our transactional experiences in orders, payments and loyalty, and working with the Analytics Engineer in developing core datasets that ensure availability and granularity of important product data. This role will require fluency in SQL, and ability to communicate effectively, and ability to work across technical teams e.g. product and engineering as well as business teams where required.
In this role you will:
- Continuously collaborate with senior product stakeholders to understand the key product KPIs and goals and translate them into reporting specifications.
- Manages the administration and execution of the KPI reporting by designing and maintaining the appropriate reporting interfaces and deliverables e.g. spreadsheets, dashboards, automated emails.
- Actively monitor product KPIs and progress to product portfolios, identify variations in performance and alert product stakeholders accordingly.
- Effectively prioritize and support important ad-hoc queries and analysis needed by product stakeholders e.g. product portfolio meetings.
- Support training & onboarding for product team members and company to the various existing product metrics.
- Work with Analytics Engineer and fellow data team members in developing core datasets that ensure self-service availability of important product data, with the right format and granularity.
- Monitor and maintain dashboards on the health of our transactional experiences across orders, payments and loyalty (error rates etc) and deep dive where necessary.
- Maintain thorough knowledge of existing and emerging metrics as needed for analytics and diligently update the data glossary.
- Contribute to the data team knowledge base and overall team growth through effective work documentation & peer knowledge sharing.
- Assist with any related tasks, projects, and other assigned duties as and when deemed necessary.
- Ensure adherence to the compliance of company policies, industry regulations and legal requirements.
You're a great fit if you have:
Qualifications:
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Data Science, Engineering or other related fields.
- Minimum 3 years of solid experience in data analytics work.
- Understanding of the key drivers within the transactional B2C/payments/loyalty domain is preferred, but not a requirement.
- Financial services experience is a plus.
Technical & Functional Skills:
- Ability to access a relational database using SQL with fluent ability to understand, write and modify SQL code.
- Experience with navigating databases or data warehouses to understand raw data sources and performing data cleansing and dimensional modeling tasks.
- Experience with Product Analytics tools e.g. Mixpanel, Amplitude, Google Analytics.
- Ability to leverage data visualization tools to create reports and dashboards e.g. Google Data Studio, Power BI, Tableau. MicroStrategy.
- Familiarity with setting up metrics and key performance indicators for either B2C or B2B products.
- Familiarity with customer analytics concepts e.g. conversion, segmentation, retention, funnel analysis.
Soft Skills:
- Ability to work independently and collaboratively with other functional teams e.g. product, engineering.
- Positive and reliable team player with strong collaboration skills.
- Exceptional attention to detail and quality.
- Strong written and verbal communications skills.
- High energy, self-motivated and able to thrive in a fast-paced environment.
- Humble and customer-centric.
- Ability to handle sensitive information with confidentiality.
- Excellent communication and interpersonal skills.
What Makes Working With Us Awesome
- Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
- Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
- Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.
Cool Perks/Benefits
- Hybrid working arrangement; Flexible working hours.
- Relax and unwind at the leisure area with video games, board games, books, and more.
- Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
- Coffee, tea, or snacks are available for consumption at the pantry. Because you'll be happier with a full tummy.
- A healthy body leads to a brilliant mind. Let's get moving with the inter-company sports team.
- There will be workshops, talent shows, sport activities, and other events for sharing and bonding.
Personal Data Protection
Setel Ventures Sdn Bhd (Setel, we, our us) is committed to protecting and respecting your privacy. This Setel privacy statement (Privacy Statement) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.
