BE GREAT TOGETHER WITH US.
Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.
With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.
The Customer Support Specialist serves as the first point of contact for order management and is responsible for providing many levels of support. This position requires strong organizational skills, independent thinking, and self-initiative. This individual promotes teamwork in the workplace and thrives for anticipating the needs of our customers. The ideal candidate is well qualified in handling complex customer issues and promoting positive customer experiences. They are organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Your Responsibilities Include, But Not Limited To
- Provide friendly, courteous, and professional communication support with customer orders received via email, telephone, direct access to customer portals, and fax - utilizing the company's Order Management System.
- Assist with physical inventory audits.
- Work closely with customers in multiple time zones and sales staff to obtain and validate order management activities.
- Load forecasts into the company's Order Management system and submit appropriate purchase orders to sister manufacturing company in Switzerland/ Malaysia.
- Cross-functionality skills to work with product groups to resolve issues/answer queries, including finance, and sales.
- Place and expedite orders with our sister manufacturing company in Switzerland/ Malaysia. Manage shipping instructions various ERP platforms.
- Be proactive in communicating problems and/or delays with customers.
- Review and expedite backorders.
- Process service return orders and quotations for customer product returns to be serviced.
- Work with accounts receivable and field sales engineers to resolve issues.
- Ensure that supporting customer purchase orders are received and kept as backup.
- Abe to work extra hours/ holidays/ US hours when required.
Minimum Qualification
- Bachelor's degree in Business or other related field
- Good command in English
- Well verse in using Microsoft Office (Excel & Outlook)
- Ability to develop complex reports and metrics.
- Good interpersonal, organizational, and communication skills.
- Ability to function independently and multi-task.
Preferred Qualification
- Minimum 1 year experience as a customer support specialist, operational support, or fresh graduates.
- Familiarity with production scheduling (ERP) is highly desired (optional).
VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.
