Key Responsibilities:- Customer Inquiries & Support:
Respond to customer queries regarding company products and services through both voice (calls) and non-voice (email) channels.- Provide comprehensive support and resolution for customer service and billing issues related to Level 1 (L1) and Level 2 (L2) support.
Technical Support & Billing:- Handle customer support cases involving technical issues and billing inquiries, including those related to broadband services.
Assist with troubleshooting and provide solutions for technical support as needed.Reporting & Communication:
Prepare and submit daily reports , ensuring accuracy and timeliness.
- Maintain clear and effective communication with both internal teams and external stakeholders.
Additional Responsibilities:
- Continuously update and improve knowledge of company products, services, and support processes.
Participate in training and development activities to enhance skills and stay current with industry trends.
Job Types: Full-time, Part-time, Permanent, Contract
Pay: RM2,
- 54 - RM5,384.68 per month
Benefits: - Maternity leave
Opportunities for promotion Professional development
Schedule:
Early shiftSupplemental Pay: Performance bonus
