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Recruitment/Staffing/RPO
Job Summary:
The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.
Job Description:
Job Requirement:
Date Posted: 28/11/2024
Job ID: 101702661
We are an award-winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing, Talent Management, and Business Process Outsourcing (BPO). Providing cost-effective contact centers, business processes, IT, and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections,customer service as well as internal IT and Business services. Vision and Mission Our vision is to create and deliver the branded customer experience for you, to ensure that your customers remain loyal. Our mission is the key to achieving this. We will assist you in maximizing your customer experience by ensuring that your people, processes, and operations consistently maintain a sharp focus on service, quality and business performance. Our Core Values Brandt International is more than a company. It's made up of each and every one of you together, we achieve more. Integrity All our actions and decisions are guided by honesty, fairness, and transparency. Maintain high ethical standards. Treat others in a fair, transparent, respectful, and objective manner do not abuse power or authority. Do not allow personal social/economic/political views or inappropriate pressures to influence decision-making. Take prompt and effective action to deal with unprofessional or unethical behavior. Act within and with respect for BRANDT rules and regulations. Takes responsibility for own work, including problems and issues Identifies ethical dilemmas and conflict of interest situations and takes action to avoid and prevent them Anticipate and prevent breaches in confidentiality and/or security Strive for Excellence We will strive for continuous improvement. We will produce the best products and deliver the best services we are capable of providing. We will challenge the process, the product, and our opinions. We will foster a team spirit, never challenging the person, but challenging the problem or opportunity. We will look for new opportunities to learn and grow. We will speak up when we do not understand or do not agree with others. We strive to be known as thought leaders and innovators in customer lifecycle marketing. Spirit of Adventure To be always curious, flexible, and persistent in paving new possibilities. We adopt a culture and mindset of continuous curiosity. We persistently try new possibilities and experiment even though mistakes may be made along the journey. We stay agile, flexible, and innovative on this journey to success. Respect for Diversity We treat all individuals with respect and dignity regardless of their differences, embrace and build upon the unique richness presented by the diversity that characterizes the organization and its staff, and promote gender equality. Respect and work effectively with people of all backgrounds. Are open-minded and seek to understand and empathize with those different to ourselves. Examine own biases and behaviors to avoid stereotyping. Challenge prejudice and intolerance in the workplace. Promote diversity to strengthen own/team work and achieve results.
