Job Description - Interacts with customers via live-chats to provide support and information on the services on products related CRM
Ensures that appropriate actions are taken to resolve customers problems and concerns- Maintains customer accounts and records of customer interactions with details of inquires, complaints or comments
Processing clients applications and Know-Your-Customer (KYC)
- Escalating issues/complaints to the managers
High empathy to assist clients in resolving issues or providing guidance required by the clients- Follow up with customers to ensure their technical issues are resolved
Analyze and report any technical malfunction
- Gather customer feedback and share it without Operations, Marketing and Account Managers
Provide the best customers experience to the clients- Performs other related duties as assigned
Good communication in English- Good interpersonal skills
Team player
High integrity and strong work ethics- Passionate about the role and the business
Willing to work hard and smart to ensure smooth operations
- Computer proficiency and the ability to accurately enter data and generate reports
Negotiation and social problem-solving skills- Ability to work in a high-stress environment and multitask
Critical thinking and always find ways to improvise process
- Strong problem-solving skills and able to think out of the box
Highly committed and able to work with minimal supervision- Ability to work independently and collaboratively in a team environment
Job Type: Full-time
Pay: From RM2,- 00 per month
Benefits: - Health insurance
Opportunities for promotion
Schedule:
Supplemental Pay:
* Signing bonus
