Customer Support Representative - #FreshGrads #UrgentHiring

CUSTOMER SERVICE ASSOCIATE

• Roles:

Attend to incoming calls promptly, courteously in a competent and professional manner

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Contributes to team effort by accomplishing related results as needed

Provide accurate, valid and complete information by using the right methods/tools

Maintained a polite and professional telephone manner

Developed personal organization and multitasking skills in a fast-paced environment

Ability to multi-task systems while providing service and resolving customer issues, upgrades, etc.

Initiated investigation of enquiries, working closely with other departmental teams to ensure corrections were processed accurately and timely.

Promptly and methodically respond to customer inquiries to identify and resolve issues with initiative and good judgment.

Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and create reports.

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limits

Any other duties assigned by your immediate superior and other managerial levels in the Company

• Requirements:

• Candidates must be a Malaysian citizen and possess at least an SPM qualification.

Must be able to work on shifts and weekends if required.

• Strong communication and interaction skills

Able to work independently and as a team player.

• Minimum 1 year working experience.

Fresh graduates are encouraged to apply.

• Fluent in Bahasa Malaysia and English. Able to converse in Mandarin is an added advantage

• Benefits:

• Fun and exciting working environment

Career enhancement

• Lucrative remuneration package

EPF, SOCSO, and medical coverage

• Strategic location (nearby KTM, LRT and Monorail)

Professional training is provided.

Job Type: Full-time

Pay: RM1,

• 00 - RM2,100.00 per month
  
  Benefits:
• Opportunities for promotion

Schedule:

• Day shift

Night shift

• Rotational shift

Supplemental pay types:

• Attendance bonus

Performance bonus

Application Question(s):

• Salary Expectation

Language:

Fluent English (Required)