Responsibilities:
- Urgent Requests Management:
- Handle incoming urgent requests from airlines for component delivery.
- Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.
- Inventory Coordination:
- Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
- Challenge customers on their needs when necessary.
- Customer Communication:
- Efficiently manage communication with both internal and external customers.
- Maintain daily communication with customers, answering queries professionally and promptly.
- Backlog Management:
- Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
- Evaluate root causes for orders exceeding service level lead times.
- Internal Meetings:
- Manage internal meetings, including backlog review and operation drumbeat.
- Parts Sourcing and Shipping:
- Ensure required parts for aircraft are sourced and shipped according to contract.
- Maintain contact with all involved parties throughout the process.
- Documentation and Accuracy:
- Document actions taken, ensuring accuracy and attention to detail.
- IT Tools Management:
- Effectively manage various IT tools and FHS IT systems.
- Record all milestones in the systems correctly and maintain accurate data.
- Process Improvement:
- Highlight issues and contribute to process improvement through proper escalation within the management team.
- Supply Chain Health:
- Detect and document abnormal status in the supply chain.
- Drive responsible stakeholders to resolve issues promptly.
- Customer Requirements:
- Ensure contract customer requirements are processed timely and high-quality customer service is delivered consistently.
Job Type: Full-time
Pay: RM2,500.00 - RM4,800.00 per month
Benefits: - Free parking
Maternity leave- Opportunities for promotion
Parental leave
Schedule:
Monday to Friday
Supplemental Pay: Yearly bonus
Ability to commute/relocate:
- Sepang: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How long is your notice period
What is your expected salary
Experience:- Customer support: 1 year (Preferred)
Aviation: 1 year (Preferred)
