Customer Support Mandarin (Rotation Shift)

Responsibility:

• will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
• The CS will be the primary contact for customers using the client's website channel.
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty
• Identify and escalate priority issues through appropriate channels as and when necessary
• Maintain and improves quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client

Qualifications

• SPM, Diploma, Bachelor's Degree or equivalent in any discipline.
• Must fluent in Mandarin and English (reading, writing, speaking) : Traditional Mandarin preferred
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome
• Call centre experience is not a must but would be a distinct advantage.