Customer support Online shopping merchant support
Assuming APAC/Normal office hours
Office mode in Cyberjaya
Japanese: N2/Fluent (Local/Expats)
Answer incoming calls including email and chat in a timely manner
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep the customer's privacy and protect customer information
Meet personal/team qualitative and quantitative targets
Handle simple to difficult inquiries in a given span of time
Manage different types of callers in a given span of time
Achieve the given metrics in accordance to the center's commitment to client
Manage and resolve customer complaints
Identify and escalate issues to supervisors
