Key Responsibilities:
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Deal directly with customers either by telephone, electronically, or face-to-face.
- Prepare product or service reports by collecting and analyzing customer information.
- Prepare and distribute customer activity reports.
- Ensure month-end reports on call logs, customer feedback, and issues list (customer issues) are submitted to the Technology Manager by the 1st of the month.
- Maintain customer records by updating account information.
Requirements/Skills:
- Possess a minimum of 1 years of working experience in the related field. Troubleshooting experience preferred.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Good command of written and spoken Bahasa Melayu and English.
- Ability to work independently, prioritize tasks, and meet deadlines.
Working Hours:
Monday - Friday
- 8:00 am - 5:00 pm
- 9:30 am - 6:30 pm
- 10:00 am - 7:00 pm
(Have to work alternate Saturdays required)
- Based in Wisma RKT near LRT Dang Wangi.
Job Type: Permanent
Pay: RM2,
- 00 - RM3,000.00 per month
Benefits: - Health insurance
Schedule:
* Monday to Friday
Supplemental Pay:
Language:
Willingness to travel:
Expected Start Date: 09/02/2024
