Customer Support Executive

Early Applicant

Exp: 2-3 Years

Job Description

Job Responsibility

Handle inbound and outbound customer calls, emails and chats in English and Mandarin in a professional and courteous manner.
Assist customers with account inquiries, transactions, and service requests in both languages.
Provide detailed information about the company products.
Stay updated on new products, services and financial regulations to accurately inform customers.
Resolve customer complaints and issues efficiently, escalating complex cases to higher authorities when necessary.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Assist customers with processing transactions such as deposits, withdrawals, transfers, and payments.
Ensure accuracy and compliance with financial policies and procedures.
Guide customers in setting up and managing their online accounts.
Maintain accurate records of customer interactions and transactions.
Prepare reports on customer inquiries, issues, and resolutions for management review.
Ensure all customer interactions comply with regulations and internal policies.
Maintain confidentiality of information and adhere to data protection guidelines.
Work closely with other departments, such as sales, marketing and operations to provide a seamless customer experience.
Participate in team meetings and training sessions to improve service delivery.

Job Requirements

Diploma in Finance, Business Administration or a related field.
Minimum of 2-3 years experience in a customer service role, preferably in the banking or financial services industry,
Fluency in English and Mandarin is a must.
Proficiency in using customer relationship management (CRM) system.
Possess good telephone etiquette with a smiley voice.
Excellent communication and interpersonal skills.
Ability to work under pressure and handle high-stress situations.
Strong attention to details and organisational skills.
Strong problem solving and analytical abilities.
Knowledge in handling basic computer (Microsoft Excel/ Word etc).
Good communication and interpersonal skills.
Ability to multi-task, prioritise and manage time effectively

Job Benefits